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This is a practical, hands-on text designed for paralegal courses that cover day-to-day law office management topics. The text focuses on such important topics as client relations and communication skills; legal fees, timekeeping, and billing; client trust funds and law office accounting; calendaring, docket control, and case management; legal marketing; and file and law library management. A demonstration version of Thomson's Elite full featured ProLaw software, a deep time and billing, accounting, document management, and case management program, is included along with in depth software tutorials. Special features of this revision include an expanded focus on technology and ethics; up to date charts and graphs that present material in an easy to understand context; Internet sites and Internet exercises in each chapter; quotes from practicing legal assistants that provide current and real-life commentary; and an emphasis on hands-on, practical exercises including projects, cases, practical problems, and Excel tutorials for timekeeping and billing and trust accounting.