HomeGroupsTalkZeitgeist
Hide this

Results from Google Books

Click on a thumbnail to go to Google Books.

The New Gold Standard: 5 Leadership…
Loading...

The New Gold Standard: 5 Leadership Principles for Creating a Legendary…

by Joseph Michelli

MembersReviewsPopularityAverage ratingConversations
783154,388 (4.2)None

None.

None
Loading...

Sign up for LibraryThing to find out whether you'll like this book.

No current Talk conversations about this book.

Showing 3 of 3
An interesting cross section of leadership lessons mixed with case studies from Ritz Carlton's well known business practices. The author is in love with his Ladies and Gentlemen, but the WOW lessons learned were good ones.
  skinglist | Feb 8, 2015 |
Good book on how to run an exemplary company. Good leadership principles. I liked that it also gave examples of where the company fell flat on its face. ( )
  VincentDarlage | Jan 30, 2015 |
An agency I work with gives this book to all of their new clients. It is quite inspiring and demonstrates that size and geography have nothing to do with how well service can be delivered by engaged employees. Close to half of this book is simply relaying stories of how RC staff steps up, many of them very touching and endearing. Everyone can learn some good lessons from this one. ( )
  traci | Jul 10, 2009 |
Showing 3 of 3
no reviews | add a review
You must log in to edit Common Knowledge data.
For more help see the Common Knowledge help page.
Series (with order)
Canonical title
Original title
Alternative titles
Original publication date
People/Characters
Important places
Important events
Related movies
Awards and honors
Epigraph
Dedication
First words
Quotations
Last words
Disambiguation notice
Publisher's editors
Blurbers
Publisher series
Original language

References to this work on external resources.

Wikipedia in English (3)

Book description
Haiku summary

Amazon.com Product Description (ISBN 0071548335, Hardcover)

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:

Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen

Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

(retrieved from Amazon Thu, 12 Mar 2015 18:16:38 -0400)

"The New Gold Standard takes you on an exclusive tour behind the scenes of the Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and award-winning Leadership Center, best-selling author Joseph Michelli explored every level of leadership within the organization. He emerged with key principles that provide a customer experience unlike any other." "The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization."--BOOK JACKET.… (more)

Quick Links

Swap Ebooks Audio
1 avail.
12 wanted
1 pay

Popular covers

Rating

Average: (4.2)
0.5
1
1.5
2
2.5
3
3.5
4 4
4.5
5 1

Is this you?

Become a LibraryThing Author.

 

You are using the new servers! | About | Privacy/Terms | Help/FAQs | Blog | Store | APIs | TinyCat | Legacy Libraries | Early Reviewers | Common Knowledge | 116,951,691 books! | Top bar: Always visible