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The Invisible Customer
by Brian Clegg
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Amazon.com Product Description (ISBN 074943144X, Paperback)
In this in-depth look at the customer care element of e-business, Brian Clegg offers an innovative, hands-on guide to an oddly neglected but crucial topic. In today's digital Wonderland - where companies deal with customers they cannot see and less contact time is better - the old rules and skills no longer apply.
(retrieved from Amazon Thu, 12 Mar 2015 18:08:09 -0400)
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