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Call Centers For Dummies by Real Bergevin
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Author nameRoleType of authorWork?Status
Bergevin, Realprimary authorall editionsconfirmed
Kinder, Afshanmain authorall editionsconfirmed
Siegel, Winstonmain authorall editionsconfirmed
Simpson, Brucemain authorall editionsconfirmed
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Amazon.com Product Description (ISBN 0470835494, Paperback)

A fun and simple guide to improving call center management and response
Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.

(retrieved from Amazon Thu, 12 Mar 2015 18:10:07 -0400)

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