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Phone power : increase your effectiveness every time you're on the…
by Doc Morey
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Amazon.com Product Description (ISBN 156414366X, Paperback)Phone Power: Increase Your Effectiveness Every Time You're on the Phone is a practical guide to improving oral communication skills.Learn to turn frustrating exchanges into effective and productive transactions, make every caller feel special whether in sales, customer service or speaking to a supervisor, and learn to make a powerful impression for yourself as well as for the company you work for. Phone Power delivers concise, how to information in a friendly, interactive format. And the guidance it offers promises dramatic improvements in use of that all important business tool-- the telephone.
(retrieved from Amazon Thu, 12 Mar 2015 18:24:29 -0400)
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