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Loading... People Skills: How to Assert Yourself, Listen to Others, and Resolve…by Robert Bolton
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will love Sign up for LibraryThing to find out whether you'll like this book.  tedxprada2004 | Mar 27, 2009 |  People Skills is a communication-skills handbook that can help you eliminate communication problems LLLOFCOLUMBIA | Jun 4, 2007 | With descriptions of common communication barriers, guidelines for improved listening, methods for developing assertiveness, conflict management and collaborative problem solving, this is an excellent resource for anyone interested in enhancing their human relationships through improved communication skills. It is especially useful for Leaders providing mother-to-mother support and is used as a training reference by the LLLI Human Relations Enrichment Department. LLLMontebello | Aug 25, 2006 |  no reviews | add a review
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People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.
People Skills will show you
* How to get your needs met using simple assertion techniques
* How body language often speaks louder than words
* How to use silence as a valuable communication tool
* How to de-escalate family disputes, lovers' quarrels, and other heated arguments
Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
(retrieved from Amazon Fri, 24 Apr 2009 07:58:24 -0400)
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Wikipedia in English
The chapter ten is practical; it shows me how to handle potential defensiveness during my delivery of an assertion message.