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The 11 Questions Every Donor Asks and the Answers All Donors Crave: How… (2008)
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What if, before visiting donors, you or your volunteer knew EVERY question they were going to ask? It would be like knowing, in advance, who was going to win the Super Bowl or what numbers were going to be picked in the lottery. It would be devilishly unfair. And it would give you a HUGE advantage. But that's what Harvey McKinnon has done in his book, The 11 Questions Every Donor Asks and the Answers All Donors Crave.
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