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Loading... Managing The Professional Service Firmby David H. MaisterLibraryThing recommendationsMember recommendationsLoading...
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will love Sign up for LibraryThing to find out whether you'll like this book. Seems like very obvious advice for the most part, such as how important is delegation and the junior to partner ratio in a service firm. Even so, very perceptive and seemingly common sense ideas are very well explained. (  ) notmyrealname | Sep 16, 2006 |  okoeth | Nov 15, 2005 |  no reviews | add a review
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Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.
Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."
(retrieved from Amazon Fri, 24 Apr 2009 07:58:02 -0400)
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