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Defensive Design for the Web: How to improve…
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Defensive Design for the Web: How to improve error messages, help, forms,… (edition 2004)

by 37signals

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292360,148 (3.67)None
Defensive design is like defensive driving brought to the Web. Good site defense can make or break the customer experience. This book shows the right (and wrong) ways to get defensive, offers guidelines to prevent errors and rescue customers if a breakdown occurs.It also shows you how to evaluate and improve your own site's defensive design.… (more)
Member:sptz45
Title:Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points (VOICES)
Authors:37signals
Info:New Riders Press (2004), Paperback, 264 pages
Collections:Your library
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Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points by 37signals

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Straightforward book on making sure a website user can get out of bind through well-categorized, to-the-point guidlines, supported by good and bad examples. Great as a design reference. ( )
  Murdocke23 | Jan 31, 2010 |
This book shows mostly through a long series of examples how to improve error messages and failure-point mitigation. While informative, I really don't think it was worth the price I paid for it. It was mostly screenshots with little in the way of explanations and information. ( )
  irishkitsune | Feb 1, 2008 |
40 interesting and useful guidelines. The "Contingency Design Test" (pp. 220-7) is especially useful, although the score calculation seems rather unneccesary. Easy read, lots of illustrative (good as well as bad) examples. ( )
  jensgram | Jul 30, 2007 |
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