What's the Secret: To Providing a World-Class Customer Experience (edition 2008)

by John R. DiJulius

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What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.… (more)

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Member:	GuidantFinancial
Title:	What's the Secret: To Providing a World-Class Customer Experience
Authors:	John R. DiJulius
Info:	Wiley (2008), Hardcover, 336 pages
Collections:	Your library
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What's the Secret: To Providing a World-Class Customer Experience by John R. DiJulius

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3100SS (1) 8 (1) 800BW (1) business (3) customer experience (1) customer service (3) Customer Service and Selling (1) CX (1) DJ (1) entrepreneurship (1) HC (1) hospitality (1) non-fiction (1)

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What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

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