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Loading... The Inmates Are Running the Asylum : Why High Tech Products Drive Us Crazy…by Alan Cooper
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will love Sign up for LibraryThing to find out whether you'll like this book. This book explains in detail how to effectively use personas for user centred design. It also gives pointers for managing engineers, and talks about why engineer control of technology hass lead to technology the average person finds frustrating. The book is well written, but it can be a bit preachy. A must read for anyone involved in hi-tech/software business. At first I hesitated whether to buy the book having already read Norman's The Design of Everyday Things. But the primary subjects are different: interface in the traditional sense versus what Cooper calls interaction - a higher level concept, but I'd say the books are complementary (for those who are interested in both, partially overlapping, subjects). This book will also give you insight into why Apple is so successful with their iPod (and will be with the iPhone) and why opensource software is inherently so unsuccessful in creating end-user products. (This is NOT mentioned in the book, just my conclusions.) helicopter with a pilot and a single passenger was flying around above Seattle when a malfunction disabled all of the aircraft’s navigation and communications equipment. Due to the darkness and haze, the pilot could not determine the helicopter’s position and course to get back to the airport. The pilot saw a tall building with lights on and flew toward it, the pilot had the passenger draw a handwritten sign reading “WHERE AM I?” and hold it up for the building’s occupants to see. People in the building quickly responded to the aircraft, drew a large sign, and held it in a building window. Their sign said “YOU ARE IN A HELICOPTER.” The pilot smiled, waved, looked at his map, determined the course to steer to SEATAC airport, and landed safely. After they were on the ground, the passenger asked the pilot how the “YOU ARE IN A HELICOPTER” sign helped determine their position. The pilot responded “I knew that had to be the Microsoft support building, they gave me a technically correct but entirely useless answer.” ============ In some foreign country a priest, a lawyer and an engineer are about to be guillotined. The priest puts his head on the block, they pull the rope and nothing happens. He declares that he's been saved by divine intervention so he's let go. The lawyer is put on the block and again the rope doesn't release the blade. He claims he can't be executed twice for the same crime so he is set free too. They grab the engineer and shove his head into the guillotine, he looks up at the release mechanism and says "Hey, wait a minute, I think I see your problem..." == PROGRAMMERS FOCUS ON WHAT IS POSSIBLE TO THE EXCLUSION OF WHAT IS PROBABLE Amazon 1-Click - NO, stupid, don't add another click/question Personas and Scenarios no reviews | add a review
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| Book description |
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Rather than provide users with a straightforward set of options, programmers often pile on the bells and whistles and ignore or deprioritize lingering bugs. For the average user, increased functionality is a great burden, adding to the recurrent chorus that plays, "computers are hard, mysterious, unwieldy things." (An average user, Cooper asserts, who doesn't think that way or who has memorized all the esoteric commands and now lords it over others, has simply been desensitized by too many years of badly designed software.)
Cooper's writing style is often overblown, with a pantheon of cutesy terminology (i.e., "dancing bearware") and insider back-patting. (When presenting software to Bill Gates, he reports that Gates replied: "How did you do that?" to which he writes, "I love stumping Bill!") More seriously, he is also unable to see beyond software development's importance--a sin he accuses programmers of throughout the book.
Even with that in mind, the central questions Cooper asks are too important to ignore: Are we making users happier? Are we improving the process by which they get work done? Are we making their work hours more effective? Cooper looks to programmers, business managers, and what he calls "interaction designers" to question current assumptions and mindsets. Plainly, he asserts that the goal of computer usage should be "not to make anyone feel stupid." Our distance from that goal reinforces the need to rethink entrenched priorities in software planning. --Jennifer Buckendorff
(retrieved from Amazon Fri, 24 Apr 2009 07:58:20 -0400)
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What I disapprove is the author's disrespect towards software engineers. The title says it all. (