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The Managerial Moment of Truth: The Essential Step in Helping People…
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Amazon.com Product Description (ISBN 0743288521, Hardcover)One of the most difficult problems for managers to address is substandard work, where performance is weak enough to warrant improvement but not so bad as to justify termination. Too often, managers react by developing "workarounds," such as shifting the workload to the high performers. After all, they don't have time to supply corrections in the face of every minor mistake or ineffective work habit, right? Wrong. As CEO Bruce Bodaken and bestselling author Robert Fritz demonstrate, it's precisely by facing reality early that managers can have the most impact. When they ignore small slip-ups, to avoid confrontation or simply save time, managers sow the seeds for far bigger confrontations and overreactions down the line, by which time real change is almost impossible. Bodaken applied these methods to his company, Blue Shield of California, with astounding results, helping it grow from a $3 billion company five years ago to a $7 billion company today. This commonsense yet revolutionary book, which includes a foreword by Peter Senge, author of the mega bestseller THE FIFTH DISCIPLINE (Random House), will enable every manager to set up a fairer and more efficient organization - one in which employees learn to rely on each other and become committed to helping the company succeed, grow and win.
(retrieved from Amazon Thu, 12 Mar 2015 18:12:59 -0400)
"The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization." "Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent - which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success."--BOOK JACKET.
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