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Creating Policies for Results: From Chaos to…
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Creating Policies for Results: From Chaos to Clarity (Pla Results Series)

by Sandra Nelson

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This thoroughly describes all aspects of policy development and implementation. It is part of the Public Library Association's Results Series and is supplmented by online work forms which can be found at http://www.elearnlibraries.com/workforms/creating_policies_for_results.html.

It is available through interlibrary loan from the State Library and Archives of Florida. Others in the series cover library topics such as managing, planning, staffing and more.
  SandyNewell | Dec 21, 2009 |
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"Covering governance and organizational structure, management policies, and services relating to customers, circulation, information, and groups, this comprehensive how-to addresses each major library area. Follow these guidelines to: create sound and legally defensible policies; customize policies appropriate to your library's specific mission, customers, and size using proven work forms; serve customers more effectively by updating, clarifying, and communicating new and revised policies; address needs of a changing customer base; create guidance and contingency plans for emergencies; and add details and enforcement procedures for as many situations as possible."-- from back cover.… (more)

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