HomeGroupsTalkMoreZeitgeist
Search Site
This site uses cookies to deliver our services, improve performance, for analytics, and (if not signed in) for advertising. By using LibraryThing you acknowledge that you have read and understand our Terms of Service and Privacy Policy. Your use of the site and services is subject to these policies and terms.

Results from Google Books

Click on a thumbnail to go to Google Books.

Loading...

Customer Challenge: The Inside Story of a Remarkable Transformation in Customer Service

by Tom Johnson

MembersReviewsPopularityAverage ratingConversations
4None3,410,100NoneNone
This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.
Recently added bynsiac, jkeeley, tiler1
MBS (1)
None
Loading...

Sign up for LibraryThing to find out whether you'll like this book.

No current Talk conversations about this book.

No reviews
no reviews | add a review
You must log in to edit Common Knowledge data.
For more help see the Common Knowledge help page.
Canonical title
Original title
Alternative titles
Original publication date
People/Characters
Important places
Important events
Related movies
Epigraph
Dedication
First words
Quotations
Last words
Disambiguation notice
Publisher's editors
Blurbers
Original language
Canonical DDC/MDS
Canonical LCC

References to this work on external resources.

Wikipedia in English

None

This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.

No library descriptions found.

Book description
Haiku summary

Current Discussions

None

Popular covers

None

Quick Links

Rating

Average: No ratings.

Is this you?

Become a LibraryThing Author.

 

About | Contact | Privacy/Terms | Help/FAQs | Blog | Store | APIs | TinyCat | Legacy Libraries | Early Reviewers | Common Knowledge | 203,193,219 books! | Top bar: Always visible