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Loading... Customer Challenge: The Inside Story of a Remarkable Transformation in Customer Serviceby Tom Johnson
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This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so. No library descriptions found. |
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Google Books — Loading... GenresMelvil Decimal System (DDC)658Technology Management and auxiliary services ManagementLC ClassificationRatingAverage: No ratings.Is this you?Become a LibraryThing Author. |