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QBQ! The Question Behind the Question: Practicing Personal Accountability… (edition 2004)
QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life by John G. Miller
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Amazon.com Amazon.com Review (ISBN 0399152334, Hardcover)QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards
(retrieved from Amazon Mon, 30 Sep 2013 13:29:08 -0400)
Offers advice on developing solutions that avoid blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability.
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An edition of this book was published by Penguin Australia.
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