Click on a thumbnail to go to Google Books.
Loading... Delivering Happiness: A Path to Profits, Passion, and Purpose (edition 2010)by Tony Hsieh
Work InformationDelivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
Loading...
Sign up for LibraryThing to find out whether you'll like this book. No current Talk conversations about this book. I usually have remote disdain for "management" books, but I have to admit that this one is pretty inspirational. Not just buzz words and theoretical, Hsieh shares lessons learned from his experience building companies, most notably Zappos.com. ( ) Humorous account of Tony Hsieh's entrepreneurship journey and how he built Zappos. A cool biography mixed with his personal insights and takeaways. Fun and easy-to-read book...Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life. What it covers: • How to develop a successful start-up • How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development • How to create a happy workplace that generates sustainable returns for employees and the company • How to follow your passions to create your own path to success Book summary at: https://readingraphics.com/book-summary-delivering-happiness/ A great book on doing exceptional customer service on a higher level. If you're working for a company that has an adversarial or negative attitude toward customer service and making people happy you should probably read this book, at least the portions pertaining to CS. Not very well-written, which Hsieh admits up front (no ghostwriter here)—he relies a bit too much on storytelling. I had to skim around relentlessly, but I was also inspired to look at serving customers in fresh ways. Recommended. Adult nonfic; business/customer service. Everyone can learn something from Tony Hsieh, but like the Fish! training, the information tends to be forgotten soon afterwards. The main points I can remember are the first two "core values": 1. provide WOW with every transaction (I'm paraphrasing--has to do with WOWing everyone, not just customers, with extreme kindness and fantastic service), 2. create fun, and a little weird (has to do with the culture of the organization as well as customer interaction). The other thing I remember was that customer service permeates the entire organization (Zappos' marketing team was abandoned in favor of providing excellent customer service in all other aspects of the business). no reviews | add a review
AwardsDistinctions
Business.
Nonfiction.
HTML: Pay brand-new employees $2,000 to quit No library descriptions found. |
Current DiscussionsNonePopular covers
Google Books — Loading... GenresMelvil Decimal System (DDC)658.409Technology Management and auxiliary services Management Executive Personal AspectsLC ClassificationRatingAverage:
Is this you?Become a LibraryThing Author. |