Subject: Consumer satisfaction

Sub-Subjects

Books Under This Subject

Don't Go to the Cosmetics Counter Without Me by Paula Begoun (295 copies)
The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld (213 copies)
The Loyalty Effect: The Hidden Force Behind Growth,… by Frederick F. Reichheld (197 copies)
Customer Satisfaction is Worthless, Customer Loyalty is… by Jeffrey Gitomer (192 copies)
If Disney Ran Your Hospital: 9 1/2 Things You Would Do… by Fred Lee (131 copies)
Bag the Elephant!: How to Win and Keep Big Customers by Steve Kaplan (74 copies)
The Service Profit Chain by James L. Heskett (69 copies)
Satisfaction: How Every Great Company Listens to the Voice… by Chris Denove (68 copies)
The Joyless Economy: The Psychology of Human Satisfaction by Tibor Scitovsky (60 copies)
Customer-centered Growth: Five Proven Strategies For… by Richard Whiteley (56 copies)
Business Process Mapping: Improving Customer Satisfaction by J. Mike Jacka (53 copies)
The Art of Pricing: How to Find the Hidden Profits to Grow… by Rafi Mohammed (51 copies)
50 Powerful Ideas You Can Use to Keep Your Customers by Paul R. Timm (50 copies)
The Best Service is No Service: How to Liberate Your… by Bill Price (47 copies)
Simply Better: Winning and Keeping Customers by Delivering… by Patrick Barwise (44 copies)
Be the Elephant: Build a Bigger, Better Business by Steve Kaplan (38 copies)
Built for Use: Driving Profitability Through the User… by Karen Donoghue (37 copies)
Free, Perfect, and Now: Connecting to the Three Insatiable… by Robert Rodin (34 copies)
Fabled Service: Ordinary Acts, Extraordinary Outcomes… by Betsy Sanders (31 copies)
Managing Customer Value: Creating Quality and Service That… by Bradley Gale (30 copies)
The Market Driven Organization: Understanding, Attracting,… by George S. Day (30 copies)
Keeping Customers for Life by Joan Koob Cannie (29 copies)
Stop Selling, Start Partnering: The New Thinking About… by Larry Wilson (29 copies)
Beyond Customer Satisfaction to Customer Loyalty: The Key… by Keki Bhote (25 copies)
Mass Affluence: Seven New Rules of Marketing to Today's… by Paul Nunes (25 copies)
Aftermarketing: How to Keep Customers for Life Through… by Terry G. Vavra (23 copies)
The Dollarization Discipline: How Smart Companies Create… by Jeffrey J. Fox (22 copies)
The 6 Imperatives of Marketing: Lessons from the World's… by Allan J. Magrath (20 copies)
Delivering Satisfaction and Service Quality: A… by Peter Hernon (20 copies)
The Solution-Centric Organization by Keith M. Eades (18 copies)
Improving Your Measurement of Customer Satisfaction: A… by Terry G. Vavra (17 copies)
Meeting of the Minds: Creating the Market-Based Enterprise by Vincent P. Barabba (17 copies)
Consumer-Driven Health Care: Implications for Providers,… by Regina E. Herzlinger (16 copies)
Excellence Every Day: Make the Daily Choice-Inspire Your… by Lior Arussy (16 copies)
Leadership and the Customer Revolution: The Messy,… by Gary Heil (15 copies)
1,001 Ways to Keep Customers Coming Back: WOW Ideas That… by Donna Greiner (14 copies)
Measuring Customer Satisfaction: Development and Use of… by Bob E. Hayes (13 copies)
Libraries act on their LibQUAL+ findings : from data to… by Fred M. Heath (12 copies)
Measuring and Managing Customer Satisfaction: Going for the… by Sheila Kessler (7 copies)
Achieving impressive customer service : 7 strategies for… by Wendy Leebov (7 copies)
Ask!: The Revolutionary New Guide for Getting Total… by Barbara Rollin (6 copies)
Taking Charge and Letting Go by Bert A. Spector (6 copies)
Ama Handbook for Customer Satisfaction: A Complete Guide to… by Alan Dutka (6 copies)
The Saturn Difference: Creating Customer Loyalty In Your… by Vicki Lenz (4 copies)
What's the secret? : to providing a world-class customer… by John R. DiJulius (4 copies)
Service Excellence: The Customer Relations Strategy for… by Wendy Leebov (4 copies)
The Customer Delight Principle : Exceeding Customers'… by Timothy L. Keiningham (4 copies)
Field Service Management: An Integrated Approach to… by Arthur V. Hill (3 copies)
Designing and Delivering Superior Customer Value: Concepts,… by Art Weinstein (3 copies)
Promettez beaucoup, livrez davantage by Alain Samson (1 copies)