Subject: Customer relations

Sub-Subjects

Books Under This Subject

The Cluetrain Manifesto: The End of Business as Usual by Christopher Locke (1,223 copies)
The Little Red Book of Selling: 12.5 Principles of Sales… by Jeffrey Gitomer (690 copies)
How to Become a Rainmaker: The Rules for Getting and… by Jeffrey J. Fox (383 copies)
The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld (213 copies)
The Loyalty Effect: The Hidden Force Behind Growth,… by Frederick F. Reichheld (197 copies)
The One to One Future by Don Peppers (196 copies)
Customer Satisfaction is Worthless, Customer Loyalty is… by Jeffrey Gitomer (192 copies)
It's Not About the Coffee: Leadership Principles from a… by Howard Behar (159 copies)
What Clients Love: A Field Guide to Growing Your Business by Harry Beckwith (153 copies)
Enterprise One to One by Don Peppers (146 copies)
Hug Your Customers: The Proven Way to Personalize Sales and… by Jack Mitchell (142 copies)
Creating Customer Evangelists: How Loyal Customers Become a… by Ben McConnell (129 copies)
Gonzo Marketing: Winning Through Worst Practices by Christopher Locke (124 copies)
The Future of Competition: Co-Creating Unique Value with… by C. K. Prahalad (122 copies)
The New Age of Innovation: Driving Cocreated Value Through… by C. K. Prahalad (117 copies)
The Customer-Driven Company: Moving from Talk to Action by Richard C. Whiteley (104 copies)
Citizen Marketers: When People Are the Message by Ben McConnell (98 copies)
We Are Smarter Than Me: How to Unleash the Power of Crowds… by Barry Libert (95 copies)
What the Customer Wants You to Know: How Everybody Needs to… by Ram Charan (86 copies)
CRM at the Speed of Light: Capturing and Keeping Customers… by Paul Greenberg (72 copies)
Satisfaction: How Every Great Company Listens to the Voice… by Chris Denove (68 copies)
Attracting Perfect Customers: The Power of Strategic… by Stacey Hall (66 copies)
The New Pioneers: The Men and Women Who Are Transforming… by Thomas Petzinger Jr (63 copies)
Loyalty Rules: How Today's Leaders Build Lasting… by Frederick F. Reichheld (62 copies)
Banishing Bureaucracy: The Five Strategies for Reinventing… by David Osborne (57 copies)
Business Process Mapping: Improving Customer Satisfaction by J. Mike Jacka (53 copies)
DK Essential Managers: Dealing with Difficult People by Christina Osborne (50 copies)
Outside Innovation: How Your Customers Will Co-Design Your… by Patricia B. Seybold (50 copies)
MarketBusters: 40 Strategic Moves That Drive Exceptional… by Rita Gunther McGrath (49 copies)
The One to One Manager: Real-World Lessons in Customer… by Don Peppers (49 copies)
Customer Intimacy: Pick Your Partners, Shape Your Culture,… by Fred Wiersema (48 copies)
Hey, I'm the Customer: Front Line Tips for Providing… by Ron Willingham (48 copies)
Return on Customer: Creating Maximum Value From Your… by Don Peppers (47 copies)
Calming Upset Customers by Rebecca L. Morgan (45 copies)
Blogging for Business: Everything You Need to Know and Why… by Shel Holtz (44 copies)
Think Like Your Customer: A Winning Strategy to Maximize… by Bill Stinnett (43 copies)
Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin (43 copies)
Chocolates on the Pillow Aren't Enough: Reinventing The… by Jonathan M. Tisch (39 copies)
The Lovemarks Effect: Winning in the Consumer Revolution by Kevin Roberts (39 copies)
What Customers Really Want : How to Bridge the Gap Between… by Scott McKain (38 copies)
Built for Use: Driving Profitability Through the User… by Karen Donoghue (37 copies)
Managing Customers as Investments: The Strategic Value of… by Sunil Gupta (36 copies)
The Only Thing That Matters: Bringing the Power of the… by Karl Albrecht (36 copies)
How to Get to the Top: Business Lessons Learned at the… by Jeffrey J. Fox (35 copies)
Managing Customer Relationships: A Strategic Framework by Don Peppers (35 copies)
Free, Perfect, and Now: Connecting to the Three Insatiable… by Robert Rodin (34 copies)
Loyalty.com: Customer Relationship Management in the New… by Frederick Newell (32 copies)
X-Engineering the Corporation: Reinventing Your Business in… by James Champy (32 copies)
Customer Relationship Management by Kristin L. Anderson (31 copies)
The Market Driven Organization: Understanding, Attracting,… by George S. Day (30 copies)
Hosting Web Communities: Building Relationships, Increasing… by Cliff Figallo (28 copies)
Driving Customer Equity : How Customer Lifetime Value is… by Roland Rust (27 copies)
Do It Wrong Quickly: How the Web Changes the Old Marketing… by Mike Moran (27 copies)
Working with Microsoft Dynamics(TM) CRM 3.0 by Mike Snyder (27 copies)
Simplicity Marketing: End Brand Complexity, Clutter, and… by Steven M. Cristol (27 copies)
The Prime Solution: Close the Value Gap, Increase Margins,… by Jeff Thull (25 copies)
Customers as Partners - Building Relationships That Last by Chip R. Bell (25 copies)
Beyond Customer Satisfaction to Customer Loyalty: The Key… by Keki Bhote (25 copies)
Aftermarketing: How to Keep Customers for Life Through… by Terry G. Vavra (23 copies)
Why CRM Doesn't Work: How to Win by Letting Customers… by Frederick Newell (23 copies)
Relationship Selling by Jim Cathcart (22 copies)
Everyone a Leader: A Grassroots Model for the New Workplace by Horst Bergmann (21 copies)
Conquering Consumerspace: Marketing Strategies for a… by Michael R. Solomon (20 copies)
Master Data Management and Customer Data Integration for a… by Alex Berson (18 copies)
Relevance Regained by H. Thomas Johnson (16 copies)
The Customer-Centered Enterprise: How IBM and Other… by Harvey Thompson (16 copies)
Beyond Customer Service: Keeping Customers for Life by Richard F. Gerson (15 copies)
Managing to keep the customer : how to achieve and maintain… by Robert L. Desatnick (15 copies)
The Relationship Edge in Business: Connecting with… by Jerry Acuff (15 copies)
The Supernova Advisor: Crossing the Invisible Bridge to… by Rob Knapp (15 copies)
Achieve Sales Excellence: The 7 Customer Rules for Becoming… by Howard Stevens (14 copies)
1,001 Ways to Keep Customers Coming Back: WOW Ideas That… by Donna Greiner (14 copies)
Don't Just Relate - Advocate!: A Blueprint for Profit in… by Glen Urban (13 copies)
Customer Equity: Building and Managing Relationships As… by Robert C. Blattberg (13 copies)
Stop Acting Like a Seller and Start Thinking Like a Buyer:… by Jerry Acuff (13 copies)
Results from the Heart: How Mini-Company Management… by Kiyoshi Suzaki (11 copies)
Customers Mean Business: Six Steps to Building… by James A. Unruh (11 copies)
Build Your Customer Strategy: A Guide to Creating… by James G. Barnes (10 copies)
Handbook of Key Customer Relationship Management (Crm): The… by Ken Burnett (10 copies)
The Customer by Bob Ansett (8 copies)
The Loyalty Link: How Loyal Employees Create Loyal… by Dennis G. McCarthy (8 copies)
The Pursuit of Quality Through Personal Change by Harry I. Forsha (8 copies)
Serving the Difficult Customer: A How-To-Do-It Manual for… by Kitty Smith (7 copies)
Love Thy Customer: Creating Delight, Preventing… by Rick Brinkman (7 copies)
Customer.Community: Unleashing the Power of Your Customer… by Drew Banks (7 copies)
The Customer Differential Complete Guide to Implementing… by Melinda Nykamp (6 copies)
Nobody Told Me I'd Have to Sell: How to Sell Your Services… by Dick Kendall (6 copies)
The Value Effect: A Murder Mystery about the Compulsive… by John Guaspari (5 copies)
The Customer Service Zoo by Catherine DeVrye (5 copies)
Who Said So The Questions Revolutionary Businesses Ask That… by Michael E. Parker (5 copies)
The Customer Service Companion by C. Leslie Charles (4 copies)
The Saturn Difference: Creating Customer Loyalty In Your… by Vicki Lenz (4 copies)
Service Excellence: The Customer Relations Strategy for… by Wendy Leebov (4 copies)
You Can't Lose by Ronald A. Nykiel (3 copies)
Service Savvy Health Care: One Goal at a Time (J-B AHA… by Wendy Leebov (2 copies)
How to turn customer service into customer sales by Bernard Katz (2 copies)
Forging the Productivity Partnership by William Sandy (2 copies)
The Business Analyzer and Planner: The Unique Process for… by Michael S. Zambruski (2 copies)
Consulting mastery : the ability myth : when being good is… by Cindy Tonkin (1 copies)
How to give exceptional customer service [videorecording]… by Lisa Ford (1 copies)
Promettez beaucoup, livrez davantage by Alain Samson (1 copies)
Permission-based E-mail marketing that works! by Kim MacPherson (1 copies)