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This easy-to-read third edition reference is updated to reflect the 2000 ISO 9000 revisions, and explains the relationship between ISO 9001 and the chemical and process industries. Industry specific examples help readers implement the standard in their companies. the writing team for this addition has nearly 70 years of combined experience in applying the ISO 9000 criteria to the chemical industry. Substantial changes from previous editions of this book and new aspects of the standard are highlighted throughout the text. the Q9001 clause is stated verbatim in the text. You will also be assisted by discussions of chemical and process industry specific issues outlining good quality practices for each clause of the standard. Authors have kept customers as a focus of this book sharing tips about how to apply the substantial new customer requirements in their organizations. With ISO 9001 terminology spelled out in industry specific terms, this is the only book of its kind. COMMENTS from OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 2 reviews) This is the best resource I've found for explaining the new standard and how it applies to the chemical industry. Linda Wright u Belle, WV A simple but clear guide for those in the chemical industry. If I had to get only one ISO 9000 book, it would be this one. Janet Duane u Lake Jackson, TX.