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Continual Service Improvement Book (Itil) by…
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Continual Service Improvement Book (Itil) (edition 2007)

by George Spalding (Author)

Series: ITIL Series

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.… (more)
Member:Jeffrey_G
Title:Continual Service Improvement Book (Itil)
Authors:George Spalding (Author)
Info:The Stationery Office (2007), Edition: 1, 221 pages
Collections:Your library, Currently reading
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Continual Service Improvement Book (Itil) by George Spalding

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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