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How to Listen So That People Will Talk by…
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How to Listen So That People Will Talk

by Mary Hartley

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Amazon.com Product Description (ISBN 0859699692, Paperback)

People often assume that listening is easy, yet, it's the least understood communication skill, as well as the most used. We spend 9 per cent of our time writing, 16 per cent reading, 35 per cent talking and 40 per cent listening, yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others'; communication techniques and rules; difference between hearing and listening; establishing rapport and setting boundaries; body language; how to respond, with and without words; taking risks and expressing feelings; and giving feedback.

(retrieved from Amazon Thu, 12 Mar 2015 18:11:14 -0400)

Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view; communication techniques and rules; difference between hearing and listening; body language; and giving feedback.… (more)

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