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Loading... Service Work: Critical Perspectives| 1 | None | 7,767,022 | None | None | Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory.… (more) |
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 Sign up for LibraryThing to find out whether you'll like this book. ▾Conversations (About links) No current Talk conversations about this book. » Add other authors | Author name | Role | Type of author | Work? | Status | | MacDonald, Cameron Lynne | Editor | primary author | all editions | confirmed | | Korczynski, Marek | Editor | main author | all editions | confirmed | | Bryman, Alan | Contributor | secondary author | all editions | confirmed | | Cobble, Dorothy Sue | Contributor | secondary author | all editions | confirmed | | Gabriel, Yiannis | Contributor | secondary author | all editions | confirmed | | Korczynski, Marek | Contributor | secondary author | all editions | confirmed | | Lair, Craig D. | Contributor | secondary author | all editions | confirmed | | Macdonald, Cameron Lynne | Contributor | secondary author | all editions | confirmed | | Merrill, David | Contributor | secondary author | all editions | confirmed | | Merrill, Michael | Contributor | secondary author | all editions | confirmed | | Monin, Nanette | Contributor | secondary author | all editions | confirmed | | Nickson, Dennis | Contributor | secondary author | all editions | confirmed | | Parreñas, Rhacel Salazar | Contributor | secondary author | all editions | confirmed | | Ritzer, George | Contributor | secondary author | all editions | confirmed | | Sayers, Janet | Contributor | secondary author | all editions | confirmed | | Thompson, Paul | Contributor | secondary author | all editions | confirmed | | Warhurst, Chris | Contributor | secondary author | all editions | confirmed |
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For Sebastian
To Rob  | |
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"Have a nice day," says the smiling fast food worker in a McDonald's advert. | |
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This book brings together authors with different perspectives to offer answers to the key questions: What types of service jobs do we have? With what implications for workers? Service work can be defined as work that involves working on people. The presence of the service-recipient within the labor process is the central definitional element of service work. | |
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▾References References to this work on external resources.  Wikipedia in English
None ▾Book descriptions Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory. ▾Library descriptions No library descriptions found. ▾LibraryThing members' description
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1 Critical Perspectives on Service Work: An Introduction by Marek Korczynski and Cameron Lynne Macdonald
2 Chaplin's Modern Times: Service Work, Authenticity, and Nonsense at the Red Moon Cafe by Janet Sayers and Nanette Monin
3 The Globalization of Nothing and the Outsourcing of Service Work by George Ritzer and Craig D. Lair
4 The Disneyization of Society by Alan Bryman
5 Understanding the Contradictory Lived Experience of Service Work: The Customer-Oriented Bureaucracy by Marek Korczynski
6 Labor Process Theory: Putting the Materialism Back into the Meaning of Service Work by Chris Warhurst, Paul Thompson and Dennis Nickson
7 Intersectionality in the Emotional Proletariat: A New Lens on Employment Discrimination in Service Work by Cameron Lynne Macdonald and David Merrill
8 The Globalization of Care Work by Rhacel Salazar Parrenas
9 The Promise of Service Worker Unionism by Dorothy Sue Cobble and Michael Merrill
10 Conclusion - Latte Capitalism and Late Capitalism: Reflections on Fantasy and Care as Part of the Service Triangle by Yiannis Gabriel | |
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