Most of us have been educated from birth to compete, judge, demand and diagnose - to think and communicate in terms of what is "right" and "wrong" with people. At best, communicating and thinking this way can create misunderstanding and frustration. And still worse, it can lead to anger, depression, and even emotional or physical violence. Rosenberg uses stories, conversation role-plays, and real-world examples to introduce his world-renowned, four-part Nonviolent Communication process. Far more, than a communication technique, you'll learn to transform the thinking, language, and moralistic judgments that keep you from the enriching relationships that you dream of. You'll start to resolve conflicts with ease, more easily get what you want without using demands, begin to hear the needs of others with less struggle, strengthen your personal and professional relationships, and start living your fullest potential.