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This book offers a practical, long-term strategy for using Best Practices to achieve real, quantifiable value from IT investments. This action-oriented book shows how to find and apply IT solutions that work. It presents Best Practices as a long-term strategy, not a one-time fix. Explore new ways to make sure IT delivers economic value to the corporation, including advanced tools such as balanced scorecard measurements. Learn what IT best practices have in common, and where to look for them. Take a "snapshot" of your current effectiveness, and discover smarter ways to choose among competing IT initiatives. Learn how to build IT architectures that integrate and enhance legacy systems. Walk through every major activity that IT organizations perform, discovering where Best Practices offer the most powerful payoff in maximize cost-effectiveness and customer value. For all CIOs, IT senior managers, consultants, architects, project managers, analysts and developers.