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"Caterpillar, Inc.'s Track-Type Tractors Division was in deep trouble. It was losing lots of money, and working there was extremely undesirable. But James Despain and his colleagues rebuilt the division based on values of respect, empowerment, civility, and openness." "This is the story of how one street-smart boy without a college education became a seasoned leader. Truly a modern day Horatio Alger story, his honesty and ability to rise from the ashes of his mistakes are inspirational. His respect for the common worker and personal search for dignity and self-worth lead him to a new kind of leadership. And his transformation of a struggling organization provides a powerful blueprint for transforming your own organization. James Despain and his colleagues unleashed a torrent of innovation that transformed a seriously unprofitable division into one of the company's most important profit centers."--Jacket.