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Reference and Information Services in the…
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Reference and Information Services in the 21st Century: An Introduction

by Kay Ann Cassell

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This book is like a tiny, paperback clown car stuffed with all the right resources one could ever need. Apparently, reference librarians know how to make that happen. ( )
  katemo | May 16, 2013 |
Some chapters were incredibly basic ("Dictionaries provide definitions...") but many of the specific resources suggested, especially for specialized reference (e.g. medical and legal), were current and helpful. Dry reading overall though. ( )
  JennyArch | Apr 3, 2013 |
Required reading for youth reference class. Excellent resource, covering a wide variety of resources in multiple formats. ( )
  MrsBond | May 17, 2010 |
Interesting (for a textbook) and very clearly written. Excellent overview of reference. The detailed descriptions of reference sources are useful but a little difficult to read as they basically amount to huge lists. ( )
  flemmily | Dec 14, 2009 |
The Call Number in LingnanU Library is Z711 C355 2006
  lbpks | May 27, 2009 |
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"UK-based students of Library and Information Science would find this book a veritable treasure trove - not only of sources, but also of professional knowledge, although they would be advised to have their ‘source evaluation’ hats on in order to determine the relevance or applicability of the information presented to their UK environment."
 
"The result is comprehensive in content and very reliable from the point of view of professional accuracy, exhaustiveness, and quality introduction to the present status of library reference work in the USA."
 
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This innovative text features an all-new approach that will change the way you think about reference service. The only reference text to identify the top resources in major subject areas and genres, it shows students how to approach the reference query by matching specific types of question to the most appropriate format (when answering questions that require handy facts, for example, go first to ready reference sources; for questions about current events and issues, start with indexes). Guided by an advisory board and a focus group, the authors have achieved an ideal balance between practical elements and guiding principles. This landmark text is sure to be of interest to LIS educators, students, and both novice and experienced reference professionals.… (more)

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