James K. Harter

I'm a non-stop proponent of the strengths movement, so it's promising to finally see a new release by the Gallup organization that started it all. This book elaborates on each of the 12 questions Gallup has found to most closely correlate with high employee engagement. It's useful to have a practical guide full of so many true anecdotes, but I did find it too heavy with such stories in places. The stories are relevant, but the authors sometimes take them further than needed to make the show more point. Overall, 12 is a recommendable introduction to creating engagement. show less