Karen McGrane

I love Karen McGrane's approach to content and design. I've seen her speak on the same topic in this book, and I found this to essentially be a long form version of that talk. A lot more detail, to be sure.

All of the info in the book is valuable, and especially so for people who haven't been exposed to this type of thinking before.

My only complaint is the length. I do feel a few sections could have been a bit shorter. And there were a lot of repetitive intro and summary pages in every section.