Howard J. Markman

My spouse and I attended a workshop based on this book more than a decade ago. It was put on by the company where I worked, and while it was kind of awkward to do listening exercises alongside people I was going to see on Monday, the techniques were very helpful to us. Although we've given away the book, we still have the "floor" magnet we got to remind us whose turn it is to talk when we're having a conflict.

Now that I think of it, I suppose I can't speak to how helpful the book would be without the workshop since I experienced the two in tandem. I'll still giving it four stars, though.… (more)