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Series Critical Perspectives on Work and Organisations

4 Works Popularity 156,984 (9 Members) 9 Books 0 Reviews

4 items

Customer Service: Empowerment and Entrapment

Global Trends in Flexible Labour (Critical Perspectives on Work & Organizations)

Managing knowledge : critical investigations of work and learning

Resistance and Power in Organizations

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Story Publication

Customer Service: Empowerment and Entrapment by Andrew Sturdy 3 copies	Order:
Global Trends in Flexible Labour (Critical Perspectives on Work & Organizations) by Alan Felstead 2 copies	Order:
Managing knowledge : critical investigations of work and learning by Craig Prichard 3 copies	Order:
Resistance and Power in Organizations by John M. Jermier 1 copy	Order:

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affect (1) airline industry (1) Box FBA3 (1) call centers (1) customer satisfaction (1) customer satisfaction surveys (1) customer service (1) e-commerce (1) emotional labor (1) emotional work (1) emotions (1) labor (1) M-2019-211 (1) management (1) non-fiction (1) professional service work (1) relationship marketing (1) telephone (1) work-labour-and-working-class (1)

Top Members

potator (1 works), MLJLibrary (1), APBcollection (1), Garissa (1), nandadevi (1), venq (1), carstens (1), stephandderek (1)

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Common Knowledge Series

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