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Eleven-year-old Jonquil (known as Quil) Medway is a girl with more than an unusual name. Quil's parents died in a car accident when she was a baby and she now goes to boarding school, but spends her holidays with an aunt - or at camp, which is where Quil is heading when she decides to get off early at a train stop called Hoopers Bend. It is there that Quil meets Pirate, a chunky little white dog with black spots who immediately adopts her and Bailey, a crabby older lady who has gone to Hoopers Bend to check out the shop that has been left to her by an uncle. There is something magical about the shop at Hoopers Bend though, and once it casts its spell on Quil and Bailey they are drawn together in an unlikely friendship and their fight to save the shop from developers.