Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone

This is what I have been reduced to.

On the other hand, it actually seems to be working so far. Now if only one of the types of 'difficult people' in the workplace they described weren't motivated either by the desire to get it done or get it right, be liked or approved of, as much as an intense and insatiable need to be thought of as having never so much as touched a mistake no matter how disastrous the results of their decisions later turned out to be. I would, just in case any intrepid authors out there are looking for a subject to tackle, be willing to pay a decent amount of money for something that would give me some solid tips on how to discuss learning from and moving forward on past mistakes with someone who takes every mention show more of any past mistake, no matter how elliptical or couched or how careful I am to direct blame at other (innocent) parties, with a comprehensive discussion of how entirely blameless they are and a long list of unrelated mistakes I've made. show less