Anytime, Anywhere
by Robert Spector
9 Members (5.00)
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In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve.Packed with practical show more advice and colourful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact. show lessTags
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21+ Works 620 Members
Robert Spector is a bestselling business book author, international speaker, and consultant on Nordstrom's principles of customer service. His clients include companies such as Charles Schwab, Infiniti, Pfizer, Humana, and Wells Fargo. He has written for the New York Times, the Wall Street Journal, and Sports Illustrated. For more information or show more to contact Robert, visit www.RobertSpector.com. Patrick McCarthy was with Nordstrom for more than thirty years and retired as the company's all-time top-performing salesperson. show less
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- English
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