![](https://image.librarything.com/pics/fugue21/magnifier-left.png)
![](https://images-na.ssl-images-amazon.com/images/P/0750642300.01._SX180_SCLZZZZZZZ_.jpg)
Click on a thumbnail to go to Google Books.
Loading... Front Office: Procedures, Social Skills and Managementby P. Abbott
None No current Talk conversations about this book. No reviews no reviews | add a review
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. No library descriptions found. |
Current DiscussionsNone
![]() GenresMelvil Decimal System (DDC)647.94068Technology Home and family management Hospitality (Restaurants, Hotels) and Property Management Restaurants and Hotels HotelsLC ClassificationRatingAverage: No ratings.Is this you?Become a LibraryThing Author. |