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This practical guide explains how appraisal can be used as a vital tool in harnessing employee commitment and improving performance. Drawing throughout on real-life examples as well as research, Clive Fletcher examines the aims and objectives of appraisal, what to appraise - personality, competences or results? - and how to design systems, introduce, monitor and maintain them. Detailed consideration is given to appraising potential, appraising professionals, appraisal in the public sector and as part of performance management. Today all personnel specialists and most managers need a firm grasp of the theory and techniques of appraisal; this book aims to tell them what they need to know.