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Take control of your life and avoid losing your cool at home, at work, and even in interactions with strangers. Filled with self-improvement and confidence-building exercises, inspirational case studies, creative visualizations, and practical suggestions, this jargon-free guide will help resolve many of the problems that are the root cause of conflict--including a basic lack of self-esteem. Look at the clashes that arise in intimate relationships, in families, and between friends, neighbors, co-workers, and strangers, and gain a better understanding of their causes. Once you know how and why conflicts occur, and have developed tools for avoiding them, you can better deal with daily discord and encourage a more peaceful state of mind and a better life.