Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Jack Mitchell
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Description
Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase show more your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success. show lessTags
Recommendations
Member Reviews
Nothing earth shattering in this book but a nice look at high-end retail. Author has a good way of telling stories in a way that proves his point and captures readers' attention - even if retail isn't their business.
I read this book for work, and it's a decent customer service book.
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Author Information
5 Works 265 Members
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Statistics
- Members
- 174
- Popularity
- 189,288
- Reviews
- 2
- Rating
- (3.75)
- Languages
- English, Estonian
- Media
- Paper, Audiobook, Ebook
- ISBNs
- 6
- ASINs
- 5
