Observing the User Experience: A Practitioner's Guide to User Research

by Mike Kuniavsky

Series: The Morgan Kaufmann Series in Interactive Technologies

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The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research… (more)

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This is a hands-on book full practical information about conducting user research. There is detailed information on planning user research and participant recruiting. Most of the book focuses on user research methods, including card sorting. The text is clear and accessible, appealing to a wide range of readers.

Pivo1 | Mar 25, 2007 |

If you were to choose only one book about usability, choose this one; practical, well written and oozing with real usability experience. Mike is one of the big guys with years of field-work; it shows, and I keep finding my way back to this book. (

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shelterit | Apr 30, 2006 |

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Observing the User Experience: A Practitioner's Guide to User Research

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2003-04-22

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Card, Stuart

Grudin, Jonathan

Nielsen, Jakob

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The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research

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