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Loading... The Customer Is Usually Wrong!: Contrary to What You'Ve Been Told...What You Know to Be True!by Fred Edmund Jandt
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This popular customer service book was chosen by Cadillac Motor Division to use in training for their dealers across the United States. Based on surveys of front-line customer service staff, The Customer Is Usually Wrong! presents dynamic new methods to increase customer satisfaction. No library descriptions found. |
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Google Books — Loading... GenresMelvil Decimal System (DDC)658.8Technology Management and auxiliary services Management Of MarketingLC ClassificationRatingAverage: No ratings.Is this you?Become a LibraryThing Author. |