Click on a thumbnail to go to Google Books.
Loading... Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phoneby Stephen Coscia
None Loading...
Sign up for LibraryThing to find out whether you'll like this book. No current Talk conversations about this book. No reviews no reviews | add a review
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ; No library descriptions found. |
Current DiscussionsNone
Google Books — Loading... GenresMelvil Decimal System (DDC)658.15Technology Management and auxiliary services Management Of Corporate Finance Financial ManagementLC ClassificationRatingAverage: No ratings.Is this you?Become a LibraryThing Author. |