The Services Shift: Seizing the Ultimate Offshore Opportunity

by Robert E. Kennedy

Description

"Leading researchers Robert E. Kennedy and Ajay Sharma reveal how services offshoring works in both industries and individual companies, and show how to define and implement realistic services-sourcing goals for your organization. You'll learn who's involved in services offshoring, understand leading business models, and tour the main geographical centers - from China and India to Hungary, Russia, Morocco, Brazil, South Africa, and Mauritius." "Drawing on detailed interviews with show more participants, the authors review the management skill sets associated with successful services offshoring. Next, they assess policy initiatives in both developing and developed countries, including U.S. proposals aimed at restricting the offshoring of services. Finally, they preview the newest trends in services globalization, helping you prepare for the world as it will be - next year, five years from now, and in a decade."--Jacket. show less