Human Resource Management in Service Work (Management, Work and Organisations)
by Marek Korczynski
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This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.Tags
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Marek Korczynski is Chair in Sociology of Work at the Nottingham University Business School. He is coauthor of On the Front Line, also from Cornell, and Rhythms of Labour and author of Human Resource Management in Service Work.
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