Works by Kathy Baxter
Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques (2005) — Author — 105 copies, 1 review
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Understanding Your Users. A Practical Guide to User Research Methods (Second edition) by Catherine Courage
The quite solid and comprehensive work. Among the two dozen books I have read on this subject, it stands out obviously. I found a lot of nuances especially regarding interview sessions and an interpretation of the analysis
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