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Assessing Service Quality: Satisfying the Expectations of Library Customers, Second Edition by Peter Hernon and Ellen Altman

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Winning Library Grants: A Game Plan by Herbert B. Landau

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Be a Great Boss (Ala Guides for the Busy Librarian) by Catherine Hakala-Ausperk

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A Book Sale How-To Guide by Pat Ditzler

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Protecting Intellectual Freedom in Your Public Library by June Pinnell-Stephens

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Intellectual Freedom Manual by Office for Intellectual Freedom