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Joined
Jul 3, 2018
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
by
Richard Gallagher
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The Ten-Minute Trainer: 150 Ways to Teach it Quick and Make it Stick!
by
Sharon L. Bowman
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added
The Big Book of Customer Service Training Games (Big Book Series)
by
Peggy Carlaw
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added
Teach Beyond Your Reach: An Instructor's Guide to Developing and Running Successful Distance Learning Classes, Workshops, Training Sessions and More
by
Robin Neidorf
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added
CSS: The Missing Manual (Missing Manuals)
by
David Sawyer McFarland
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Observing the User Experience, Second Edition: A Practitioner's Guide to User Research
by
Elizabeth Goodman Ph.D. School of Information University of California Berkeley
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