Tag reference service

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• Reference and Information Services: An Introduction by Richard E. Bopp
• Providing Reference Services for Archives & Manuscripts (Archival Fundamentals Series) by Mary Jo Pugh
• Reference and Information Services: An Introduction by Kay Ann Cassell
• Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments by Diane K. Kovacs
• Reference and Information Services in the 21st Century: An Introduction by Kay Ann Cassell
• Finding Finding Aids on the World Wide Web by Helen R. Tibbo
• User Understanding of Metadata in Digital Image Collections: Or, What Exactly Do You Mean by "Coverage"? by Kathleen Fear
• Observing Users: An Empirical Analysis of User Interaction with Online Finding Aids by Joyce Celeste Chapman
• Identifying Uses and Users of Archives by Mary Jo Pugh
• Using Web Analytics to Improve Online Access to Archival Resources by Christopher J. Prom
• Where Is the List with All the Names? Information-Seeking Behavior of Genealogists by Wendy M. Duff
• Seek and You May Find: Successful Search in Online Finding Aid Systems by Morgan G. Daniels
• Desperately Seeking Citations: Uncovering Faculty Assumptions about the Undergraduate Research Process by Gloria J. Leckie
• Successful Strategies in the Online Learning Environment Based on Theories, Styles, and Characteristics by Leane B. Skinner
• From Information to Meaning: Confronting Challenges of the Twenty-first Century by Carol C. Kuhlthau
• Homework Help from the Library: In Person and Online by Carol F. Inter
• Problems in Reference Service: Case Studies in Method and Policy by Thomas J. Galvin
• Manual de ciencias de la documentación by José López Yepes
• Información y Referencias en Entornos Digitales (Spanish Edition) by José Antonio Merlo Vega
• Servicio de referencia : una propuesta integradora by Irma Luz García

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