February 25 LibraryCat inaccessible

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February 25 LibraryCat inaccessible

1NorthStarAcademyMQT
Feb 25, 2024, 11:00 am

Regardless of browser or device, I am getting a "potential security risk" warning any time I try to access the www.librarycat.org side of my catalog.

2hefclibrary
Feb 25, 2024, 11:12 am

The SSL certificate was not renewed, which is a problem on the LT's end. I'm sure they will be able to fix it, but probably not on a Sunday, since it will involve a third party.

3ECCClibrary
Feb 25, 2024, 12:58 pm

4FBCBenbrookLibrary
Feb 25, 2024, 1:35 pm

We were able to get around it by proceeding to the "unsafe" website earlier today, but now unable to complete checkouts.

5SandraArdnas
Feb 25, 2024, 1:35 pm

Assuming that you trust LT, just go to 'advanced' and continue to the site until certificate is renewed

6timspalding
Feb 25, 2024, 2:10 pm

We're looking at this.

7timspalding
Feb 25, 2024, 3:34 pm

Fixed. Thank you.

8NorthStarAcademyMQT
Feb 25, 2024, 9:16 pm

>7 timspalding: Thank you!

9UnivFriendsLibrary
Edited: May 5, 2024, 4:35 pm

University Friends Meeting library is able to log into TinyCat but whenever we try to do anything we get the message:
Secure Connection Failed

An error occurred during a connection to www.librarycat.org. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Browsers tried include Chrome, Safari and Firefox on our cell phones.

Trying on our regular library connection, we got the message when trying to access librarycat.org/admin:
"This site can't provide a secure connection. www.librarycat.org sent an invalid response. Try running windows network diagnostics. ERR_SSL_Protocol_Error

Chrome browser

10kristilabrie
May 6, 2024, 7:45 am

>9 UnivFriendsLibrary: Sorry for the trouble! Can you share your network provider? We have some other users experiencing the ERR_SSL_PROTOCOL_ERROR, and another member figured out it was a Comcast security issue: https://www.librarything.com/topic/360181#8526791. I'm not sure if this helps or not, but may be worth looking into.

I'll ask our sysadmin @Ganawa about the PR_END_OF_FILE_ERROR, I'm not exactly sure what that is or why you're seeing it.