Service Work: Critical Perspectives
by Cameron Lynne Macdonald (Editor), Marek Korczynski (Editor)
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Description
Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book show more fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory. show lessTags
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Emotional Labor
48 works; 1 member
Author Information
Marek Korczynski is Chair in Sociology of Work at the Nottingham University Business School. He is coauthor of On the Front Line, also from Cornell, and Rhythms of Labour and author of Human Resource Management in Service Work.
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Common Knowledge
- Dedication
- For Sebastian
To Rob - First words
- "Have a nice day," says the smiling fast food worker in a McDonald's advert.
- Quotations
- This book brings together authors with different perspectives to offer answers to the key questions: What types of service jobs do we have? With what implications for workers?
Service work can be defined as work that involves working on people. The presence of the service-recipient within the labor process is the central definitional element of service work. - Last words
- (Click to show. Warning: May contain spoilers.)We will then begin to discern some of the unmanaged and unmanageable aspects of service organizations that at the moment we are rather too eager to disregard or to domesticate.
- Blurbers
- Fineman, Stephen; Hodson, Randy
Classifications
Statistics
- Members
- 1
- Popularity
- 8,824,456
- Languages
- English
- Media
- Paper, Ebook
- ISBNs
- 2
