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Emotional Labor
Rank
Title
Author
Added
1
Emotional Intelligence at Work
by
Hendrie Weisinger Ph.D.
174 members
½
3.4
Score 4
Added 2012-06-06, 02:39 PM
Member
kiracle
2
Personality and Work: Reconsidering the Role of Personality in Organizations
by
Murray R Barrick
15 members
Score 3.36
Added 2012-06-06, 02:39 PM
Member
kiracle
3
Working in the Service Society
by
Cameron Lynne Macdonald
9 members
Score 3.04
Added 2012-06-06, 02:39 PM
Member
kiracle
4
Hiding What We Feel, Faking What We Don't: Understanding the Role of Your Emotions at Work
by
Sandi Mann
3 members
Score 2.83
Added 2012-06-06, 02:40 PM
Member
kiracle
5
Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results
by
Anthony C. Mersino
59 members
1 review
4
Score 2.68
Added 2012-06-06, 02:40 PM
Member
kiracle
6
The Handbook of Service Industries (Elgar Original Reference)
by
John R. Bryson
8 members
Score 2.56
Added 2012-06-06, 02:40 PM
Member
kiracle
7
Direct Sales and Direct Faith in Latin America
by
Peter S. Cahn
7 members
Score 2.46
Added 2012-06-06, 02:40 PM
Member
kiracle
8
The Emotional Organization: Passions and Power
by
Stephen Fineman
3 members
Score 2.38
Added 2012-06-06, 02:40 PM
Member
kiracle
9
The Unmanageable Consumer
by
Yiannis Gabriel
19 members
½
3.5
Score 2.31
Added 2012-06-06, 02:40 PM
Member
kiracle
10
Working with Emotional Intelligence
by
Daniel Goleman
1,813 members
7 reviews
½
3.5
Score 2.25
Added 2012-06-06, 02:41 PM
Member
kiracle
11
Experiencing Organizations
by
Stephen Fineman
4 members
Score 2.2
Added 2012-06-06, 02:41 PM
Member
kiracle
12
The Social Organization of Work
by
Randy Hodson
24 members
3
Score 2.15
Added 2012-06-06, 02:41 PM
Member
kiracle
13
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
by
Robin Leidner
48 members
½
3.7
Score 2.11
Added 2012-06-06, 02:41 PM
Member
kiracle
14
Customer Service: Empowerment and Entrapment
by
Andrew Sturdy
3 members
Score 2.07
Added 2012-06-06, 02:41 PM
Member
kiracle
15
Service Work: Critical Perspectives
by
Cameron Lynne Macdonald
1 member
Score 2.03
Added 2012-06-06, 02:41 PM
Member
kiracle
16
The Managed Heart: Commercialization of Human Feeling
by
Arlie Russell Hochschild
353 members
½
3.6
Score 2
Added 2012-06-06, 02:41 PM
Member
kiracle
17
At the Heart of Work and Family: Engaging the Ideas of Arlie Hochschild (Families in Focus)
by
Anita Ilta Garey
8 members
Score 1.97
Added 2012-06-06, 02:41 PM
Member
kiracle
18
The Commercialization of Intimate Life: Notes from Home and Work
by
Arlie Russell Hochschild
80 members
1 review
3.8
Score 1.94
Added 2012-06-06, 02:42 PM
Member
kiracle
19
Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior
by
Robert G. Lord
6 members
Score 1.92
Added 2012-06-06, 02:42 PM
Member
kiracle
20
Emotional Labor in the Service Economy
by
Ronnie J. Steinberg
2 members
Score 1.89
Added 2012-06-06, 02:42 PM
Member
kiracle
21
Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work
by
Alicia Grandey
8 members
Score 1.87
Added 2012-06-06, 02:42 PM
Member
kiracle
22
Emotionalizing Organizations and Organizing Emotions
by
Barbara Sieben
1 member
Score 1.85
Added 2012-06-06, 02:43 PM
Member
kiracle
23
Emotions at Work: Theory, Research and Applications for Management
by
Roy L. Payne
7 members
Score 1.83
Added 2012-06-06, 02:43 PM
Member
kiracle
24
Understanding Emotion at Work
by
Stephen Fineman
9 members
Score 1.81
Added 2012-06-06, 02:43 PM
Member
kiracle
25
Emotions and Organizational Dynamism (Research on Emotion in Organizations)
by
Wilfred J Zerbe
2 members
Score 1.79
Added 2012-06-06, 02:43 PM
Member
kiracle
26
Emotional labor and crisis response : working on the razor's edge
by
Sharon H. Mastracci
6 members
Score 1.77
Added 2012-06-06, 02:43 PM
Member
kiracle
27
Emotions in Groups, Organizations and Cultures
by
Charmine E. J. Hartel
1 member
Score 1.76
Added 2012-06-06, 02:43 PM
Member
kiracle
28
Worked Up Selves: Personal Development Workers, Self Work and Therapeutic Cultures
by
Elaine Swan
1 member
Score 1.74
Added 2012-06-06, 02:43 PM
Member
kiracle
29
Call Centres and Human Resource Management
by
Stephen Deery
2 members
Score 1.72
Added 2012-06-06, 02:43 PM
Member
kiracle
30
Call Centre Work: Smile by Wire: A Special Issue of the European Journal of Work and Organizational Psychology (Special Issues of the European Journal ... Organizational Psychology) (v. 12, issue 4)
by
Christian Dormann
3 members
Score 1.71
Added 2012-06-06, 02:44 PM
Member
kiracle
31
Charismatic Capitalism: Direct Selling Organizations in America
by
Nicole Woolsey Biggart
27 members
Score 1.7
Added 2012-06-06, 02:44 PM
Member
kiracle
32
Communicating emotion at work
by
Vincent R. Waldron
6 members
Score 1.68
Added 2012-06-06, 02:44 PM
Member
kiracle
33
Emotion Management in the Workplace (Management, Work and Organisations)
by
Sharon C. Bolton
3 members
3
Score 1.67
Added 2012-06-06, 02:44 PM
Member
kiracle
34
Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty
by
Huseyin Gungor
2 members
Score 1.66
Added 2012-06-06, 02:44 PM
Member
kiracle
35
Individual and Organizational Perspectives on Emotion Management and Display, Volume 2 (Research on Emotion in Organizat
by
Wilfred J Zerbe
4 members
Score 1.65
Added 2012-06-06, 02:46 PM
Member
kiracle
36
The Effect of Affect in Organizational Settings, Volume 1 (Research on Emotion in Organizations)
by
Neal Ashkanasy
4 members
3
Score 1.63
Added 2012-06-06, 02:46 PM
Member
kiracle
37
The Hungry Cowboy: Service and Community in a Neighborhood Restaurant
by
Karla A. Erickson
2 members
Score 1.62
Added 2012-06-06, 02:46 PM
Member
kiracle
38
Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Second edition
by
Dennis S Reina
78 members
1 review
½
3.7
Score 1.61
Added 2012-06-06, 02:47 PM
Member
kiracle
39
Work Motivation: Past, Present and Future
by
Ruth Kanfer
6 members
Score 1.6
Added 2012-06-06, 02:47 PM
Member
kiracle
40
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service
by
butlerdavidl
2 members
Score 1.59
Added 2012-06-06, 02:47 PM
Member
kiracle
41
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
by
Brad Cleveland
42 members
2 reviews
½
3.5
Score 1.58
Added 2012-06-06, 02:47 PM
Member
kiracle
42
The Voice of Your Company: Conversational Skills for Customer Service Reps
by
Clifford Hurst
2 members
Score 1.57
Added 2012-06-06, 02:47 PM
Member
kiracle
43
Counter Cultures: Saleswomen, Managers, and Customers in American Department Stores, 1890-1940
by
Susan Porter Benson
47 members
½
2.5
Score 1.56
Added 2012-06-06, 02:48 PM
Member
kiracle
44
Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
by
Robert Bacal
74 members
1 review
Score 1.55
Added 2012-06-06, 02:48 PM
Member
kiracle
45
Emotion at Work: A Special Issue of the European Journal of Work and Organizational Psychology (Special Issues of the European Journal of Work and Organizational Psychology) (v. 8, no. 3)
by
Rob B. Briner
2 members
Score 1.54
Added 2012-06-06, 02:48 PM
Member
kiracle
46
Emotion Work in the Gym
by
Mary K. Haman
1 member
Score 1.54
Added 2012-06-06, 02:48 PM
Member
kiracle
47
Customer Service: Aiming for Excellence
by
Timothy P. Bonomo
1 member
Score 1.53
Added 2012-06-06, 02:48 PM
Member
kiracle
48
Emotional labour in health care : the unmanaged heart of nursing
by
Catherine Theodosius
3 members
Score 1.52
Added 2012-06-06, 02:48 PM
Member
kiracle
About This List
Started
kiracle
June 2012
Type
Numbered and unnumbered
Current Discussions
None
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