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Emotional Labor

Rank Title Author Added

1

Emotional Intelligence at Work

by Hendrie Weisinger Ph.D.

174 members

½ 3.4

Member: kiracle

2

Personality and Work: Reconsidering the Role of Personality in Organizations

by Murray R Barrick

15 members

Member: kiracle

3

Working in the Service Society

by Cameron Lynne Macdonald

9 members

Member: kiracle

4

Hiding What We Feel, Faking What We Don't: Understanding the Role of Your Emotions at Work

3 members

Member: kiracle

5

Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results

by Anthony C. Mersino

59 members

1 review

4

Member: kiracle

6

The Handbook of Service Industries (Elgar Original Reference)

by John R. Bryson

8 members

Member: kiracle

7

Direct Sales and Direct Faith in Latin America

by Peter S. Cahn

7 members

Member: kiracle

8

The Emotional Organization: Passions and Power

by Stephen Fineman

3 members

Member: kiracle

9

The Unmanageable Consumer

by Yiannis Gabriel

19 members

½ 3.5

Member: kiracle

10

Working with Emotional Intelligence

by Daniel Goleman

1,813 members

7 reviews

½ 3.5

Member: kiracle

11

Experiencing Organizations

by Stephen Fineman

4 members

Member: kiracle

12

The Social Organization of Work

by Randy Hodson

24 members

3

Member: kiracle

13

Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

by Robin Leidner

48 members

½ 3.7

Member: kiracle

14

Customer Service: Empowerment and Entrapment

by Andrew Sturdy

3 members

Member: kiracle

15

Service Work: Critical Perspectives

by Cameron Lynne Macdonald

1 member

Member: kiracle

16

The Managed Heart: Commercialization of Human Feeling

by Arlie Russell Hochschild

353 members

½ 3.6

Member: kiracle

17

At the Heart of Work and Family: Engaging the Ideas of Arlie Hochschild (Families in Focus)

by Anita Ilta Garey

8 members

Member: kiracle

18

The Commercialization of Intimate Life: Notes from Home and Work

by Arlie Russell Hochschild

80 members

1 review

3.8

Member: kiracle

19

Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior

by Robert G. Lord

6 members

Member: kiracle

20

Emotional Labor in the Service Economy

by Ronnie J. Steinberg

2 members

Member: kiracle

21

Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work

by Alicia Grandey

8 members

Member: kiracle

22

Emotionalizing Organizations and Organizing Emotions

by Barbara Sieben

1 member

Member: kiracle

23

Emotions at Work: Theory, Research and Applications for Management

by Roy L. Payne

7 members

Member: kiracle

24

Understanding Emotion at Work

by Stephen Fineman

9 members

Member: kiracle

25

Emotions and Organizational Dynamism (Research on Emotion in Organizations)

by Wilfred J Zerbe

2 members

Member: kiracle

26

Emotional labor and crisis response : working on the razor's edge

by Sharon H. Mastracci

6 members

Member: kiracle

27

Emotions in Groups, Organizations and Cultures

by Charmine E. J. Hartel

1 member

Member: kiracle

28

Worked Up Selves: Personal Development Workers, Self Work and Therapeutic Cultures

1 member

Member: kiracle

29

Call Centres and Human Resource Management

by Stephen Deery

2 members

Member: kiracle

30

Call Centre Work: Smile by Wire: A Special Issue of the European Journal of Work and Organizational Psychology (Special Issues of the European Journal ... Organizational Psychology) (v. 12, issue 4)

by Christian Dormann

3 members

Member: kiracle

31

Charismatic Capitalism: Direct Selling Organizations in America

by Nicole Woolsey Biggart

27 members

Member: kiracle

32

Communicating emotion at work

by Vincent R. Waldron

6 members

Member: kiracle

33

Emotion Management in the Workplace (Management, Work and Organisations)

by Sharon C. Bolton

3 members

3

Member: kiracle

34

Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty

by Huseyin Gungor

2 members

Member: kiracle

35

Individual and Organizational Perspectives on Emotion Management and Display, Volume 2 (Research on Emotion in Organizat

by Wilfred J Zerbe

4 members

Member: kiracle

36

The Effect of Affect in Organizational Settings, Volume 1 (Research on Emotion in Organizations)

by Neal Ashkanasy

4 members

3

Member: kiracle

37

The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

by Karla A. Erickson

2 members

Member: kiracle

38

Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Second edition

by Dennis S Reina

78 members

1 review

½ 3.7

Member: kiracle

39

Work Motivation: Past, Present and Future

6 members

Member: kiracle

40

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service

by butlerdavidl

2 members

Member: kiracle

41

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)

by Brad Cleveland

42 members

2 reviews

½ 3.5

Member: kiracle

42

The Voice of Your Company: Conversational Skills for Customer Service Reps

by Clifford Hurst

2 members

Member: kiracle

43

Counter Cultures: Saleswomen, Managers, and Customers in American Department Stores, 1890-1940

by Susan Porter Benson

47 members

½ 2.5

Member: kiracle

44

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

by Robert Bacal

74 members

1 review

Member: kiracle

45

Emotion at Work: A Special Issue of the European Journal of Work and Organizational Psychology (Special Issues of the European Journal of Work and Organizational Psychology) (v. 8, no. 3)

by Rob B. Briner

2 members

Member: kiracle

46

Emotion Work in the Gym

by Mary K. Haman

1 member

Member: kiracle

47

Customer Service: Aiming for Excellence

by Timothy P. Bonomo

1 member

Member: kiracle

48

Emotional labour in health care : the unmanaged heart of nursing

by Catherine Theodosius

3 members

Member: kiracle

About This List

Started: kiracle
June 2012
Type: Numbered and unnumbered

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