Emotion Management in the Workplace (Management, Work and Organisations)

by Sharon C. Bolton

Series:Management, Work and Organisations

Description

The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members. The key strength of this sole-authored text lies in its critical approach and labour-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at undergraduate show more and postgraduate level. show less

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Emotional Labor

48 works; 1 member

Author Information

Sharon C. Bolton

5 Works 16 Members

Sharon C. Bolton is Director of the Master's Programme, Human Resource and Knowledge Management, and teaches Human Resource Management in the Department of Organisation, Work and Technology at the Management School, University of Lancaster, UK